We take product quality-related issues very seriously and are always determined in resolving them to satisfy customer expectations.

The request should be submitted to from contact page within 7 days after the purchase and should be based on one of the reasons identified below:

– The product does not match it’s description/preview images in a significant manner
– Crucial model parts, details, textures or files are missing (not applicable when issues are caused by exchange format limitations)
– The model is file has not been downloaded.
When requesting a refund, please, indicate the purchase order number, the problem encountered, software and file formats used.

After receiving a refund request, we will either fix the issue or refund your order.